Chrono App

Can I add a point of sale in my favourites?

Do I have to enable geolocation in order to use the points of sale feature ?

Why are opening hours unavailable or inaccurate?

Can I view the fares or services offered at a point of sale?

What are the rates and how will I be billed for my booking?

What do I do if I’ve finished using my car before the Communauto reservation return time?

Can I book a car without a Communauto subscription number?

How do I cancel my Communauto reservation?

Can I change my Communauto car’s pick-up time ?

How do I find details about my Communauto reservation and the station’s address information?

Why isn’t there a station-based Communauto vehicle available at the time I want?

Can I return my car to a different Communauto station from the one where I picked it up?

Can I have more than one Communauto active reservation at a time?

What does “booking a vehicle” wih Communauto mean?

What is Communauto?

How can I see the number of bikes available at a BIXI station?

How can I plan a bike trip from the Chono app?

How can I rent a BIXI with Chrono?

What does “blocking a vehicle” mean with Communauto FLEX?

Can I block more than one FLEX vehicle at a time?

How do I cancel a FLEX vehicle block?

What should I do if I cannot unlock my FLEX car?

I have finished my FLEX trip, how do I end it?

I located the FLEX car that I blocked. What is the next step?

What do I do if I need more time to reach the FLEX vehicle I have reserved?

What is the Communauto FLEX service?

Is it possible to buy several “YUL Aéroport Mtl-Trudeau” digital fares at the same time using the app?

Can I buy the “YUL Aéroport Mtl-Trudeau” digital fare in advance?

What happens if I’m on the bus and the 120-minute validity period of my “YUL Aéroport Mtl-Trudeau” digital fare has expired?

Is it possible to activate several “YUL Aéroport Mtl-Trudeau” digital fares on the same device for family or group travel?

How do I activate my “YUL Aéroport Mtl-Trudeau” digital fare?

I activated my “YUL Aéroport Mtl-Trudeau” digital fare by mistake, even though I didn’t take the 747 bus yet. Can I recover it?

Do I need an Internet connection to buy the “YUL Aéroport Mtl-Trudeau” digital fare?

How long is the “YUL Aéroport Mtl-Trudeau” digital fare valid, once activated?

When should I activate my “YUL Aéroport Mtl-Trudeau” digital fare?

Is the “YUL Aéroport Mtl-Trudeau” digital fare accepted on all public transit services?

How do I access the “YUL Aéroport Mtl-Trudeau” digital fare purchase function?

How can I add a favorite?

Why is my bus or train not moving on the map ?

How can I create an alert ?

I see two arrival time indicators: minutes remaining and an actual time in brackets. Which one should I trust?

What is the difference between an alert and a favorite?

How can I bookmark my favorite addresses?

How many favorites, alerts and bookmarks can I create?

How can I find out how crowded my bus is?

How can I plan an itinerary?

How can I access an alert that was dismissed?

What does a crossed-out arrival time mean?

Why is there no real-time indicator for all bus arrival times?

What do the blue waves next to the arrival time mean?

I've tried to log in several times and my account is blocked. What should I do?

Do I need an account to use the Chrono app?

How can I activate dark mode?

Why doesn't the link in the activation e-mail work?

What are the benefits of creating a Chrono account?

What should I do if I try to access my new Chrono account but it doesn't work?

How can I create a Chrono account?

What information do I have to provide to create my Chrono account?

What languages is the Chrono app available in?

What should I do if I haven't received my Chrono account activation e-mail?

How do I retrieve a forgotten password?

Can I buy transit fares on the app after the OPUS card has been read?

Does the Chrono app save my OPUS card’s contents after reading it?

Will all smartphones and operating systems support the OPUS Card Reading feature?

Will I get a transaction receipt for my fare purchase?

How and why should I register my OPUS card?

Why is my OPUS card being detected as invalid?

On my smart phone, I was able to read my OPUS card’s contents at first, but it does not work when I try to read it again.

Why isn’t my phone detecting my OPUS card, even after several tries?

What does the message “Your phone is not compatible with the OPUS card reader” mean?

What does “Reading an OPUS card” mean?

Does it read “Occasional” smart cards?

How do I read my OPUS card’s contents?

Are there any security issues or risk of my personal information being stolen when we use NFC technology?

Is the OPUS Card Reading feature available on tablets with NFC technology?

It takes me several tries to read my OPUS card.

How can I access the newsfeed?

Is Chrono accessible?

How do I know if I'm using the most recent version of the Chrono app?

Do I need WiFi or data to use Chrono?

Will my personal data be private?

How can I report a problem with the app?

How can I report a delay or a service disruption (bus, metro or train)?

How can I test future Chrono features?

Do I need an Internet connection to purchase and add fares to an OPUS card?

I have several OPUS cards which hold different fares. Will this application allow me to buy all my fares on a single OPUS card?

How do I enable the NFC function on my phone?

Can I add/load my fares bought on an occasional card?

Can I add/load my purchased fares on a different OPUS card than the one that was read at the start of the fare purchase process?

Can I integrate the OPUS card into my Apple or Android wallet?

How can I find out which fare I need for my journey?

How long do I have to load the fares purchased on my OPUS card?

When can I use my fare purchased with the application?

Is it safe to register my credit card in the Chrono application? Is my payment information secure?

Will I get a transaction receipt for my fare purchase?

I paid for my fare. However, when I was adding my fares to my OPUS card, my phone stopped working (dead battery/loss of Internet connection). What do I do now?

On which phone model can this feature be used?

Where can I get an OPUS card?

What is the refund policy for purchases made with OPUS Reload?

What is the reload OPUS feature?

Can I top up several OPUS cards in the same transaction?

What should I do if adding fares to my OPUS card fails after payment has been made?

Are there any security or personal data theft issues associated with using NFC technology?

Can the OPUS Reload feature be used with a tablet that has NFC technology?

I bought a fare on the Chrono application, but the fares don’t seem to have been loaded/added to my OPUS card. What should I do?

I bought a fare with Chrono and it is displayed with the mention “to come”, why?

Can I add a virtual card to my phone wallet?

Is it possible to obtain a virtual card without purchasing a fare?

How do I retrieve my virtual fares?

Do I have to launch the Chrono app to validate my virtual transit fare?

What is a virtual fare ?

Can I use (validate) my virtual fare everywhere (in all the public transit modes)?

Can I transfer just one of my virtual fares?

Are my virtual fares also loaded onto my OPUS card?

What is a virtual fare transfer?

What should I do if I want to retrieve my virtual fares on a mobile device that already has fares on ?

How do I know which zones match my trip with a virtual fare?

Why do I have more than one virtual card in my Chrono app?

What do I do if my payment is declined when purchasing virtual fares?

Why are virtual fares not available with an iOS phone?

I have multiple transit fares on a single virtual card. Which one will be used when I validate my trip?

Are there fees for getting a virtual card?

When I try to use the virtual ticket purchase feature, I get an “incompatible phone” error message. What do I do?

What do I need to do if a security agent asks to check my transit fare and I am travelling with a virtual fare?

Can I purchase virtual fares for other people travelling with me?

Can I purchase reduced virtual fares?

How do I purchase a virtual fare?

Are all fares available when purchasing virtual fares?

Will I receive a receipt after purchasing a virtual transit fare through the app?

I just bought a virtual transit fare on Chrono, but I can’t validate it when I tap my mobile device near the validator. What do I do?

I purchased a virtual fare. Can I already use it to travel?