Tickets

Can I add a point of sale in my favourites?

Do I have to enable geolocation in order to use the points of sale feature ?

Why are opening hours unavailable or inaccurate?

Can I view the fares or services offered at a point of sale?

Is it possible to buy several “YUL Aéroport Mtl-Trudeau” digital fares at the same time using the app?

Can I buy the “YUL Aéroport Mtl-Trudeau” digital fare in advance?

What happens if I’m on the bus and the 120-minute validity period of my “YUL Aéroport Mtl-Trudeau” digital fare has expired?

Is it possible to activate several “YUL Aéroport Mtl-Trudeau” digital fares on the same device for family or group travel?

How do I activate my “YUL Aéroport Mtl-Trudeau” digital fare?

I activated my “YUL Aéroport Mtl-Trudeau” digital fare by mistake, even though I didn’t take the 747 bus yet. Can I recover it?

Do I need an Internet connection to buy the “YUL Aéroport Mtl-Trudeau” digital fare?

How long is the “YUL Aéroport Mtl-Trudeau” digital fare valid, once activated?

When should I activate my “YUL Aéroport Mtl-Trudeau” digital fare?

Is the “YUL Aéroport Mtl-Trudeau” digital fare accepted on all public transit services?

How do I access the “YUL Aéroport Mtl-Trudeau” digital fare purchase function?

Do I need an Internet connection to purchase and add fares to an OPUS card?

I have several OPUS cards which hold different fares. Will this application allow me to buy all my fares on a single OPUS card?

How do I enable the NFC function on my phone?

Can I add/load my fares bought on an occasional card?

Can I add/load my purchased fares on a different OPUS card than the one that was read at the start of the fare purchase process?

Can I integrate the OPUS card into my Apple or Android wallet?

How can I find out which fare I need for my journey?

How long do I have to load the fares purchased on my OPUS card?

When can I use my fare purchased with the application?

Is it safe to register my credit card in the Chrono application? Is my payment information secure?

Will I get a transaction receipt for my fare purchase?

I paid for my fare. However, when I was adding my fares to my OPUS card, my phone stopped working (dead battery/loss of Internet connection). What do I do now?

On which phone model can this feature be used?

Where can I get an OPUS card?

What is the refund policy for purchases made with OPUS Reload?

What is the reload OPUS feature?

Can I top up several OPUS cards in the same transaction?

What should I do if adding fares to my OPUS card fails after payment has been made?

Are there any security or personal data theft issues associated with using NFC technology?

Can the OPUS Reload feature be used with a tablet that has NFC technology?

I bought a fare on the Chrono application, but the fares don’t seem to have been loaded/added to my OPUS card. What should I do?

I bought a fare with Chrono and it is displayed with the mention “to come”, why?

Can I add a virtual card to my phone wallet?

Is it possible to obtain a virtual card without purchasing a fare?

How do I retrieve my virtual fares?

Do I have to launch the Chrono app to validate my virtual transit fare?

What is a virtual fare ?

Can I use (validate) my virtual fare everywhere (in all the public transit modes)?

Can I transfer just one of my virtual fares?

Are my virtual fares also loaded onto my OPUS card?

What is a virtual fare transfer?

What should I do if I want to retrieve my virtual fares on a mobile device that already has fares on ?

How do I know which zones match my trip with a virtual fare?

Why do I have more than one virtual card in my Chrono app?

What do I do if my payment is declined when purchasing virtual fares?

Why are virtual fares not available with an iOS phone?

I have multiple transit fares on a single virtual card. Which one will be used when I validate my trip?

Are there fees for getting a virtual card?

When I try to use the virtual ticket purchase feature, I get an “incompatible phone” error message. What do I do?

What do I need to do if a security agent asks to check my transit fare and I am travelling with a virtual fare?

Can I purchase virtual fares for other people travelling with me?

Can I purchase reduced virtual fares?

How do I purchase a virtual fare?

Are all fares available when purchasing virtual fares?

Will I receive a receipt after purchasing a virtual transit fare through the app?

I just bought a virtual transit fare on Chrono, but I can’t validate it when I tap my mobile device near the validator. What do I do?

I purchased a virtual fare. Can I already use it to travel?